FAQs
Q: What is your minimum order quantity?
A: The minimum order quantity for most of our products is 100. If you have an order requirement of less than 100 pieces, please contact us and we will handle it for you.
Our customers have the flexibility to purchase items in various quantities and we welcome retailers of all sizes.
Q: Where can I check out new products?
A: We will update new products on the shelves in the New Products column of the official website as soon as possible. You can check the website regularly to learn about new products and inventory.
You can also leave your contact information and email address in the subscription section of the website, and we will regularly send updated product information to your email address.
Q: When will it be available?
A: Many products on our site have convenient Stock Quantities. You can use this to check whether the product is currently in stock. If it shows that it is not in stock, just log in to your account. You can also contact us to inform you of the specific date of arrival.
Q: How do I check your prices?
A: To view our prices you will need to register your details or log in to your existing account.
Unless otherwise stated, all prices listed on the website are unit prices for one item in bulk orders of 100 pieces.
Q: How do I place an order?
A: The easiest way to place an order is through our website.
Our website is easy to use and frequently updated with new and upcoming products.
You can also place an order via:
Click here to contact us to get in touch
Q: How do I pay for my order?
A: We accept all major credit and debit cards including Visa, Visa Debit, Delta, Mastercard and Maestro. We also accept PayPal. Unfortunately, we do not accept American Express. Payment can be made online or over the phone.
When placing an order through Wholesale, we obtain a pre-authorization from your credit or debit card (this is your authorization to withdraw funds from your card). No money will be charged to the card at this stage and order confirmation will be emailed to you.
When your order is ready for dispatch, we will send you an email confirming the goods we have sent and their value. If an item on your order is out of stock, we will only charge for the item we sent.
Q: How do I apply a promotional code to my order?
A: We often offer special promotional codes to help you save money. To apply the code to your order, simply click "Add to Cart" below the items in your basket.
Promotion Terms and Conditions:
Promotion cannot be combined with any other promotional offer.
Unless otherwise stated, minimum spend requirements (excluding VAT) apply.
Free gifts are available while supplies last and will be added to orders upon shipment.
Q: What is your delivery time?
A: The time frame for order delivery is divided into two parts:
Processing time: 1~3 days
Shipping time: 3~12 days
Q: When will I receive my order?
A: United States, United Kingdom, Canada, France, Singapore:
Standard Shipping - Usually arrives within 7-12 business days: Free
Expedited Shipping - Typically arrives within 3 -7 business days: $5.99
Rest of the world:
USPS - Typically arrives in 5-15 business days: $5.99 (calculated)
Q: Can I collect my order?
A: Yes, you can.
If you place your order before 1pm, you can pick it up at 3pm the same day. Any orders placed after 1pm can be picked up the next morning.
All orders are processed during working hours Monday to Friday 8.30am to 5.00pm.
Simply stop by the reception area of our office and quote your order number.
Please click here to contact us for our address.
Please note that our warehouse is not open to the public.
Q: What if my item is out of stock?
A: Our website is updated frequently and we do our best to ensure that all featured items are in stock and available for purchase. If a product in your order is out of stock, it will be removed and you will not be charged. Your email address will be added to an automated "Notify me when it's back in stock" message so you'll be the first to hear when the product is back in stock and ready to order.
Q: Will you extend my backorder?
A: If you wish to place a back order on an item we require a minimum amount of £50 for that particular line.
We will automatically ship as soon as it is in stock and pay via the payment method you previously used. Unfortunately we are unable to accept backorders for single items under £50 for out of stock products.
Q: What if an item in my order is damaged or missing?
A: To report damaged and lost items, please visit the Returns Policy page;
Damaged and incorrect items must be contacted within 5 days of receipt of order.
Q: How do I use a credit note on an order?
A: Credit notes are not automatically deducted from your order total.
If you would like to use a credit note with your order, please specify in the Additional Instructions section of your online shopping cart. We will manually adjust the total before payment is made. Alternatively, please contact our customer service team via the email below. Please note that we only retain credit notes for 3 months.
Q: Do you do dropshipping?
A: Yes! We recently launched an updated dropshipping service. To learn more, please visit Meesiyou website: https://meesiyou.com/
Q: Can I use your image?
A: certainly! We are happy for you to use any of the product images on the Dolphinpresent website, but encourage our customers to adopt their own creative images to suit their needs and stand out.
Please note that the copyright of our Dolphinpresent logo, any other affiliated logos and our lifestyle images belongs to Guangzhou Sifan Information Technology Co., Ltd. We do not hold high-resolution images of all merchandise. If you would like to request high-resolution images of a specific product, please contact us here.
Q: What trade shows do you attend?
A: We will regularly participate in the Canton Fair held every year in Guangdong Province, China. You can contact us in advance to obtain booth information.
If you want to check out our latest collection, you can visit our official website to watch product videos, pictures and more information about our product range to provide you with inspiration and new products for your customers.
Q: Do you provide customized services?
A: Unfortunately, we are temporarily unable to offer customization services to our customers.
Due to our ever-changing product catalog and large customer base throughout the United States, Europe, and globally, we are unable to offer exclusivity.
Custom Design: If you are interested in discussing a possible custom design with our team, please contact us here. Custom designs have minimum order quantities.
Q: Are your measurements accurate?
A: Please note that all weights and dimensions on the website are approximate. Some of our items are made from natural materials, so the dimensions and weight may vary slightly from the products in the photos. Weight is in grams, dimensions in millimeters.
Q: Sign up for our email newsletter
A: When you create an account with us, you may choose to receive email communications from us.
It's an easy way to find out about new products, special promotions and website updates. If you opted out of receiving email communications from us when creating your account, you may opt-in at any time. If you are subscribed to our email newsletter and would like to update your preferences to tailor the content you want to see, you can click to do so. You can unsubscribe from our emails at any time by emailing our customer service team using the link in the footer of each email.
For full details on subscribing and unsubscribing to our email newsletter, please read our Privacy Policy.
